1. 14-day right of withdrawal (EU)
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days for a full refund of any unused credits. Consumed credits are not eligible because the service was delivered.
2. Outside the EU
You may request a refund of unused credits within 14 days of purchase. Consumed credits are non-refundable.
3. Duplicate or failed transactions
If you are charged twice or the credits are not delivered after payment is confirmed, contact us and we will fully refund or top up your balance.
4. How to request a refund
- Email [email protected] from the address on your account.
- Include your order number and reason for the request.
- We respond within 5 business days.
5. Method of refund
Refunds are issued to the original payment method (bank transfer). Processing time depends on your bank, typically 3–10 business days.
6. Abuse
We may deny refund requests that appear to abuse this policy (for example, repeated withdrawals after significant credit use).